Ritual Beauty and Wellness Policies
1. Appointment Cancellation & Rescheduling Policy
We understand that life happens. To honour the time of our guests and our practitioners, we require a minimum of 24 hours notice for any appointment changes, cancellations, or rescheduling.
- Cancellations or rescheduling requests made with less than 24 hours notice may be subject to a 50% service charge.
- Missed appointments (“no-shows”) will be charged 100% of the scheduled service fee.
- A valid credit card is required to reserve and confirm all appointments.
- By booking an appointment, you agree to our cancellation and no-show policy.
(You can adjust 24 hours to 48 hours if that fits your luxury positioning better.)
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2. Credit Card Authorization Policy
A credit card is required at the time of booking to secure your appointment.
Your card will only be charged according to our cancellation and no-show policy. We appreciate your understanding that appointment times are reserved exclusively for you and our practitioners’ schedules are planned accordingly.
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3. Late Arrival Policy
Please arrive on time to ensure you receive the full benefit of your treatment.
- Guests arriving late may have their service shortened to avoid impacting the next appointment.
- The full service fee will still apply.
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4. Gift Card Policy
- Gift cards are valid for until the expiry date.
- Gift cards are non-refundable and cannot be exchanged for cash.
- Gift cards may be transferred to another guest.
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5. Retail Return & Exchange Policy
We want you to love your Ritual products.
- Retail purchases may be exchanged within (7 days of purchase) with proof of purchase.
- Products must be unopened, unused, and in original packaging.
- Due to hygiene and safety standards, opened products cannot be returned or exchanged.
- All retail sales are final after the 7-day exchange period.
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6. Service Satisfaction Policy
Your experience matters to us.
If you have any concerns with your service, please contact us within (48 hours) so our team can review your experience and assist you.
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7. Treatment Preparation & Wellness Disclosure
For your safety and best results:
- Please disclose any health conditions, allergies, medications, recent procedures, or changes to your health before receiving treatments.
- Certain services may not be suitable for everyone.
- Our team reserves the right to modify or decline services when necessary for your safety.
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8. Personal Belongings Policy
Ritual Beauty and Wellness is not responsible for lost, stolen, or damaged personal belongings. Please keep valuables secured.
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9. Respectful Environment Policy
Ritual is a space dedicated to relaxation, wellness, and respect.
We reserve the right to refuse service to anyone whose behaviour compromises the safety, comfort, or experience of our guests and team.
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10. Packages & Memberships (if applicable)
- Packages are non-refundable and non-transferable unless otherwise stated.
- Services included in packages must be used within the specified timeframe.
- Missed appointments may result in the loss of that session.
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For your brand, I’d also add one called:
11. The Ritual Experience
“Each appointment is intentionally reserved for you. Our practitioners prepare dedicated time, space, and energy for every guest. These policies allow us to continue providing the elevated experience our guests expect.”
It softens the policies while still making the boundaries clear.
