RITUAL POLICIES

SANITATION POLICY

Ritual takes sanitation and hygiene very seriously. All of our tools and sinks are sanitized using medical grade disinfectant and bleach in between each and every client. We do not re use nail files or double dip into our wax and we use clean examination paper on our wax beds for every single client. We strive to maintain the most stringent levels of sanitation possible surpassing health board requirements ensuring your health and safety.

CANCELLATION POLICY

Please call to cancel your service(s) at least 24 hours prior to your appointment time. For appointments booked for Tuesdays we kindly ask that you contact Ritual on Saturday between the hours of 10 am to 5 pm to cancel. No-show and late cancellations will be charge 100% of the service price. Please understand our appointments times are highly sought after, missed appointments means loss of revenue and income for our team. Your understanding and consideration is much appreciated.

LATE ARRIVALS

Due to the high demand for appointments, our bookings are made back to back and we rely on our guests arriving on time. If you are unable to make it on time please call ahead to ensure your appointment can still be accommodated. We will do our best to make sure you can still have your service but it may have to be augmented due to time restraints. Full service charges will apply.

GRATUITIES

Gratuities are greatly appreciated by our staff however we cannot add them to credit card or debit transactions. Cash tips are appreciated (cash or e-transfers).